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Change to Disability Pension Benefit Medical Advisory Provider: Provident10

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The following message was sent to CUPE by Provident10’s director of pension administration on October 16, 2020. The Provident10 website will be updated with the following changes for the effective date of November 1, 2020.

Dear Public Service Pension Plan Participating Union:

After many years of valuable service with our current Medical Advisory partner for the Disability Pension Benefit under the Public Service Pension Plan (PSPP), Provident10 underwent a request for proposal (RFP) to consider and evaluate other possible partners to provide impartial third-party medical advisory services.

This RFP was administered to review competitive options available and to ensure that Provident10 can continue to provide exceptional service in support of the Plan member for the Disability Pension Benefit. Some enhancements include an online resource sheet and access to the application form through our website.

Manulife has been selected as our new partner for these services. Manulife is a leader in the Canadian marketplace for disability adjudication services.

The process of completing the changeover to Manulife will be effective November 1, 2020. It is important to note:

  • There are no changes to the benefit itself
  • There will be no disruptions in service to Plan members
  • New online resources will be available to Plan members
  • And the request for a new partner was to ensure that Provident10 continues to
  • support and enhance the Plan member’s experience.

If you, or any Plan members have questions regarding the changeover, please contact the Pension Administration Team at or by phone: 709.701.3355 or 1.844.247.1237.

This benefit is administered under the Plan Text of the Newfoundland and Labrador Public Service Pension Plan and certain legislative requirements are provided under the Public Service Pensions Act, 2019 (the Act).

Download a copy of the letter from Provident10.